[Video] – The Manager’s Minute Episode #10 – Identifying Your Patient on the Phone

Posted on Tuesday, October 2nd, 2012

In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.

Related posts:

  1. [Video] – The Manager’s Minute Episode #8 – How to Dismiss a Patient
  2. [Video] – The Manager’s Minute Episode #9 – Charging a Fee for Payment Plans
  3. (Video) The Manager’s Minute Episode #4: Eligibility and Benefits
  4. [Video] – The Manager’s Minute Episode #7 – DOS vs. DOE
  5. Video – The Manager’s Minute Episode #6 – Daily Reconciliation

2 Responses to “[Video] – The Manager’s Minute Episode #10 – Identifying Your Patient on the Phone”

  1. Heidi says:
    October 4, 2012 at 9:21 pm

    Good info for practice who call home bound patients. The times I noticed speaker phone is used, I ask if it’s ok for others in room can hear our conversation.

  2. Abraham Whaley says:
    October 5, 2012 at 10:22 am

    That’s a great extra step Heidi. Thinking ahead about the details of a patient’s privacy is the difference between good and great.

    Thanks so much for reading and commenting!

    -Abe

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