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10

Jun

Best Practices in Developing an Orientation Program for Your New Medical Practice Employees

Posted by Mary Pat Whaley  Published in Human Resources

My personal list of new employee orientation best practices has been shaped by my experiences in private practices as well as hospitals. Every organization has different resources to draw upon, but each group has core goals that must be fulfilled by a good orientation:

completion of paperwork including federal and state W-4s, I-9, direct deposit [...]

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Tags: compliance, cultural sensitivity, customer service, HIPAA, learning styless, onboarding, orientation, personnel policy, safety, Standard Precautions

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5

Jan

Spotted! Amazing Customer Service at My Dentist’s Office

Posted by Mary Pat Whaley  Published in Amazing Customer Service

The older I get, the more I dislike going to the dentist.  I don’t know if it has to do with the increasing number of root canals and crowns I’ve needed, or if it has to do with becoming more controlling as I age and feeling totally out of control in the dentist’s chair.
Regardless of [...]

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Tags: assistant, customer service, dentist, receptionist, Yelp

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24

Nov

Spotted! Amazing Customer Service at the Apple Store

Posted by Mary Pat Whaley  Published in Amazing Customer Service

I stepped inside an Apple Store last weekend for the very first time, and had an amazing customer service experience.  For one thing, the doors were wide open.  There may have been detectors at the front door to make sure I didn’t try to steal anything, but I didn’t see them if they were there.
Walking [...]

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Tags: Apple, concierge, customer service

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5

Nov

Spotted! Amazing Customer Service Experience at Walgreen’s

Posted by Mary Pat Whaley  Published in Amazing Customer Service

Today I had to run to the drugstore to get a bunch of cough drops and cold medicine and some microwave chicken noodle soup for my husband, who has a nasty cold.  I ran in, grabbed a bunch of stuff and juggled it in my arms (not taking the basket as always because I’m only [...]

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Tags: customer service, expectations, surprise, Walgreen's

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My Favorite Websites

  • Asia Healthcare Blog
  • Ask Leslie: The VOICE of the Industry (Billing & Coding Expertise)
  • Carla Hannibal’s Healthcare Blog
  • Codapedia
  • If You Don’t Know What Charity to Give To
  • Massage in Seattle
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Recent Posts

  • My Take on “10 Ways to Keep Employees Happy” in Medical Practices
  • Getting Lean in the Physician’s Office
  • Physician Office Fax Scam Alert: Tape This Notice Above Your Fax!
  • Military Health System (MHS) Taps Into Social Networking Tools in Healthcare
  • PBS Frontline Airs “Sick Around the World” Exploring Healthcare in Five Countries
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