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5

Jan

Spotted! Amazing Customer Service at My Dentist’s Office

Posted by Mary Pat Whaley  Published in Amazing Customer Service

The older I get, the more I dislike going to the dentist.  I don’t know if it has to do with the increasing number of root canals and crowns I’ve needed, or if it has to do with becoming more controlling as I age and feeling totally out of control in the dentist’s chair.
Regardless of [...]

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Tags: assistant, customer service, dentist, receptionist, Yelp

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24

Nov

Spotted! Amazing Customer Service at the Apple Store

Posted by Mary Pat Whaley  Published in Amazing Customer Service

I stepped inside an Apple Store last weekend for the very first time, and had an amazing customer service experience.  For one thing, the doors were wide open.  There may have been detectors at the front door to make sure I didn’t try to steal anything, but I didn’t see them if they were there.
Walking [...]

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Tags: Apple, concierge, customer service

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5

Nov

Spotted! Amazing Customer Service Experience at Walgreen’s

Posted by Mary Pat Whaley  Published in Amazing Customer Service

Today I had to run to the drugstore to get a bunch of cough drops and cold medicine and some microwave chicken noodle soup for my husband, who has a nasty cold.  I ran in, grabbed a bunch of stuff and juggled it in my arms (not taking the basket as always because I’m only [...]

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Tags: customer service, expectations, surprise, Walgreen's

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Categories

  • Amazing Customer Service (3)
  • General (5)
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  • Memes (7)
  • Monday Special (Resources) (12)
  • Reimbursement (7)
  • Resources (2)
  • Self (12)

 

January 2009
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Archives

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Recent Entries

  • Spotted! Amazing Customer Service at My Dentist’s Office
  • Monday Special: Seven Ways to Make Your Outlook Calendar Work Harder For You!
  • Excellent Article: Forces at Work in American Medicine Today
  • Headlines: Healthcare News from Around the Planet
  • Monday Special: Protecting Your Staff From Ergonomic Disorders
  • Monday Special: 100 Best Blogs for Children’s Health
  • Monday Special: Words and Phrases to Use in Performance Evaluations
  • One Physician Recommends Five of the Best Health Information Sites on the Web
  • Learn This: Twitter, Social Networking, and Micro-blogging
  • Quick Tips on Searching Smarter and Faster in Google

Recent Comments

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  • What is Twitter, Social Networking,… in Monday Special: A Resource for Your Most Valuable …
  • Mary Pat Whaley in Monday Special: Podcasts for Medical Practice Mana…
  • Caren Baginski in Monday Special: Podcasts for Medical Practice Mana…
  • No-Cost Gift Exchanges and Using Al… in Monday Special Part One: RSS - What is That Orange…
  • Recommended Sites for Business, Hea… in Monday Special Part One: RSS - What is That Orange…
  • A How To for Medical Practice Manag… in Monday Special Part Two: Websites & Blogs for the …
  • princesshannah in Standard Operating Procedure: How To Make A Bank D…
  • Random Selection of Posts

    • Office Manager is Sued by PTSD Patient Who Self-Medicates With Marijuana
    • Am I Really Launching My Own Blog? (and do I really have anything worthwhile to say?)
    • When TED Talks, You Need To Listen Up!
    • Excellent Article: Forces at Work in American Medicine Today
    • Using What To Do What? Radiologists Use iTunes to…
    • At Work You Feel That You Should Be At Home; At Home You Feel That You Should Be At Work
    • Monday Special: Protecting Your Staff From Ergonomic Disorders
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