Comments on: Spotted! Amazing Customer Service Experience at Walgreen’s http://www.managemypractice.com/spotted-amazing-customer-service-experience-at-walgreens/ Technology, Information & Resources for Medical Practice Management Mon, 15 Mar 2010 11:59:02 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mary Pat Whaley http://www.managemypractice.com/spotted-amazing-customer-service-experience-at-walgreens/comment-page-1/#comment-58 Mary Pat Whaley Thu, 06 Nov 2008 05:20:57 +0000 http://www.managemypractice.com/?p=725#comment-58 Adrilia, You hit the nail on the head with "basic human kindness." People who do not have a strong desire to help people, often people who are scared, sick and in pain, should not be employed in medical practices. I hope to write on how to screen potential employees for "basic human kindness" in a future post. Thanks for your comment, Mary Pat Adrilia,

You hit the nail on the head with “basic human kindness.” People who do not have a strong desire to help people, often people who are scared, sick and in pain, should not be employed in medical practices. I hope to write on how to screen potential employees for “basic human kindness” in a future post.

Thanks for your comment,

Mary Pat

]]> By: Mary Pat Whaley http://www.managemypractice.com/spotted-amazing-customer-service-experience-at-walgreens/comment-page-1/#comment-57 Mary Pat Whaley Thu, 06 Nov 2008 05:16:45 +0000 http://www.managemypractice.com/?p=725#comment-57 kdoering, Thanks for your comment. I think it might take some time for healthcare to adjust to the fact that we are in a consumer-driven economy and that patients will shop for the best deal and the best service. The most successful practices will be cost-efficient and patient-centered. Mary Pat kdoering,

Thanks for your comment. I think it might take some time for healthcare to adjust to the fact that we are in a consumer-driven economy and that patients will shop for the best deal and the best service. The most successful practices will be cost-efficient and patient-centered.

Mary Pat

]]> By: Adrilia V. Pedersen http://www.managemypractice.com/spotted-amazing-customer-service-experience-at-walgreens/comment-page-1/#comment-55 Adrilia V. Pedersen Wed, 05 Nov 2008 16:02:49 +0000 http://www.managemypractice.com/?p=725#comment-55 Love this story! Whether they were trained in customer service, or they did this on their own, this is beautiful attention to detail, delighting a customer and basic human kindness -- the best building blocks for fostering great customer relations. Love this story! Whether they were trained in customer service, or they did this on their own, this is beautiful attention to detail, delighting a customer and basic human kindness — the best building blocks for fostering great customer relations.

]]> By: kdoering http://www.managemypractice.com/spotted-amazing-customer-service-experience-at-walgreens/comment-page-1/#comment-54 kdoering Wed, 05 Nov 2008 13:31:45 +0000 http://www.managemypractice.com/?p=725#comment-54 Hi Mary, This is an excellent article! It would be so great if more healthcare professionals took your advice! Hi Mary,

This is an excellent article! It would be so great if more healthcare professionals took your advice!

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