Comments on: How to Apologize to a Patient http://www.managemypractice.com/how-to-apologize-to-a-patient/ Technology, Information & Resources for Medical Practice Management Sun, 05 Feb 2012 21:46:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: 12 Ways to Supercharge Your Practice in 2012: #3 Create a Customer Service Culture | Manage My Practice.com http://www.managemypractice.com/how-to-apologize-to-a-patient/comment-page-1/#comment-36238 12 Ways to Supercharge Your Practice in 2012: #3 Create a Customer Service Culture | Manage My Practice.com Tue, 17 Jan 2012 01:39:26 +0000 http://www.managemypractice.com/?p=3552#comment-36238 [...] prioritize patient complaints by meeting with patients and speaking with patients when they call. You apologize. You investigate their [...] [...] prioritize patient complaints by meeting with patients and speaking with patients when they call. You apologize. You investigate their [...]

]]> By: Why I Can’t Wait to Hear Patient Complaints | Manage My Practice.com http://www.managemypractice.com/how-to-apologize-to-a-patient/comment-page-1/#comment-22770 Why I Can’t Wait to Hear Patient Complaints | Manage My Practice.com Mon, 19 Sep 2011 01:01:29 +0000 http://www.managemypractice.com/?p=3552#comment-22770 [...] to the patient until they are done talking. Apologize and let them know that their experience is not what you want for patients. Go back over the [...] [...] to the patient until they are done talking. Apologize and let them know that their experience is not what you want for patients. Go back over the [...]

]]> By: Healthcare Fatigue – Are You,Your Staff and Your Physicians Unusually Stressed? | Manage My Practice.com http://www.managemypractice.com/how-to-apologize-to-a-patient/comment-page-1/#comment-4516 Healthcare Fatigue – Are You,Your Staff and Your Physicians Unusually Stressed? | Manage My Practice.com Mon, 12 Jul 2010 17:37:33 +0000 http://www.managemypractice.com/?p=3552#comment-4516 [...] How to Apologize to a Patient [...] [...] How to Apologize to a Patient [...]

]]> By: Tweets that mention How to Apologize to a Patient | Manage My Practice.com -- Topsy.com http://www.managemypractice.com/how-to-apologize-to-a-patient/comment-page-1/#comment-1623 Tweets that mention How to Apologize to a Patient | Manage My Practice.com -- Topsy.com Wed, 03 Feb 2010 11:03:31 +0000 http://www.managemypractice.com/?p=3552#comment-1623 [...] This post was mentioned on Twitter by KentBottles, Carmen Gonzalez, Mary Pat Whaley, SharingStrength, SharingStrength and others. SharingStrength said: I want @mpwhaley on my health care team. @mpwhaley My blog post: (do you know) How to Apologize to a Patient? http://bit.ly/aCiE2N [...] [...] This post was mentioned on Twitter by KentBottles, Carmen Gonzalez, Mary Pat Whaley, SharingStrength, SharingStrength and others. SharingStrength said: I want @mpwhaley on my health care team. @mpwhaley My blog post: (do you know) How to Apologize to a Patient? http://bit.ly/aCiE2N [...]

]]> By: CIndy-jo http://www.managemypractice.com/how-to-apologize-to-a-patient/comment-page-1/#comment-1613 CIndy-jo Mon, 01 Feb 2010 01:25:11 +0000 http://www.managemypractice.com/?p=3552#comment-1613 A great, simple article. While I do much of this in our practice when we fail to meet a patient's expectations, it is nice to see it all laid out so clearly. Thanks for another great posting. Cindy-jo A great, simple article. While I do much of this in our practice when we fail to meet a patient’s expectations, it is nice to see it all laid out so clearly.

Thanks for another great posting.

Cindy-jo

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